Visitor Guidelines
Planning your admission
For all planned cases, Customer service executive shall inform you a day prior on date and time of arrival. Please carry your Hospital Registration ID or Govt. ID, all available medical reports and insurance card for the admission process
Meals
Meals are included in the room charge. Arabic, Asian & Continental variety of food is available from the nutrition & dietary service. Vegetarian preferences and other special diets (therapeutic diet as per physician’s order or according to patient’s clinical condition) are also catered for. Meals and refreshments for the guests are available in OLIVE Diner or Breathe Cafe.
Belongings & Personal Requisites
The hospital provides dressing gowns, bedroom slippers and toiletries. The hospital is under CCTV surveillance. However, we highly recommend leaving valuables and jewellery at home or handing over to your family.
Accommodation
Room categories offered are Deluxe/ Single/ Twin Sharing room. All rooms have en-suite bathrooms and are fully furnished with telephones, mini-fridge and multi-channel satellite television. All rooms have a sofa bed to accommodate one person for an overnight stay
Facilities and Amenities
Coffee Shop: Where you can enjoy healthy and delicious food options
Gifts & Flowers Shop: Find the great gift options for your beloved ones
Free Wifi: Patients and visitors can stay connected during their stay or visit at the hospital
TV Screens: Aster provides television services in all patient rooms & waiting areas
Interpreter Service
Is available for 9 different languages including Arabic.
For Mothers-To-Be
It is best to pack a suitcase two weeks in advance, including pre-washed nursing bras, baby vests, baby gowns, mittens and wrapping blankets. You should provide copies of passport with visa page, Emirates ID and marriage certificate with UAE attestation (both parents) at the time of admission, failing which provision of birth certificate may be delayed. Incase of NICU admission for the baby, please contact the billing department as the standard maternity packages do not include these charges.
Visiting Hours
Wards-
Saturday to Thursday- 10 Am to 12 PM, 6PM to 8 PM
Friday- 10 AM to 8 PM.
ICU-
Morning 7-8 AM
Evening 6-7 PM
NICU (Only mother and father are allowed) –
Morning 9-10 AM
Evening 5-6 PM
Age of visitors
We recommend limiting the children visiting the hospital. The hospital allows children up to 16 years of age with an adult (at least 18 yrs. old) supervision only.
Visitors Health
If you have a flu/ fever/ other signs of infection, we advise you to refrain from visiting the hospital.
Number of Visitors
At most 2 visitors are allowed at a given time
Overnight stay for visitors
Only one visitor is allowed to stay overnight with the patient
Access Control
Certain areas have controlled access to maintain patient safety and privacy. In order to access these areas, please use the bell at entrance.
Pets
No animals are permitted to enter the hospital premises.
Smoking
Smoking is strictly prohibited in the hospital premises.
Car Parking
Free Car Parking
Patient Safety
All admitted patients need to wear hospital wrist ID band clearly stating their full names and UHIDs to ensure identification. Make use of the call bell system at bedside and in all bathrooms in case of assistance.
Discharge Process
Families are requested to arrange for home clothes, transport and finances for the planned day of discharge. The discharge summary and instructions including medication, follow up details other advice will be explained and handed over to the patient. The discharge process typically takes 3 hours or less from the time of confirmation by treating doctor.